While this is a fully remote position, candidates must be in the Northeastern United States.

Our client is the industry-leading provider in measurement solutions that increase customer’s productivity and profitability. Through strong leadership and one of the most talented work forces in the industry, they are the premier construction and survey equipment consulting company in the Northeastern United States.

Responsibilities Include

• Provide end-user telephone and email support including product or system descriptions, explanations of service offerings, and triage of support issues.
• Participate in pre-sale discovery calls with sales team to identify customer pain point and needs.
• Assist with technical sales demos and consult with customers as a total solution is crafted for the customer.
• Will be the primary point of contact regarding training and education services in your region.
• Assist the Hardware Service and Rental team in troubleshooting equipment issues.
• Will provide onsite and field training for solutions to our customer’s post sale.
• Learn new equipment and software concepts quickly by self-learning or online/live training courses.
• Create easy to use training content for customers via YouTube, or other social media platforms.
• Work in a dynamic and fast paced environment to promote and expand sales of Geospatial systems and services.
• Perform administrative and order entry/follow up duties through corporate CRM.
• Regularly identifies strengths, weaknesses, opportunities, and threats in the market and against competitors.
• Travel within the region around 50% of the time.

Important Qualifications to Your Success

• Excellent organizational and communication (both written and verbal) skills required
• World class customer service skills are required. Must have experience in a fast-paced customer-facing environment
• Previous experience with Trimble Geospatial Instruments is preferred
• Experience with the consumer electronics industry is essential
• Exceptional follow-through is essential
• Can-do attitude; tenacity; positive outlook toward success; unemotionally overcomes obstacles and setbacks
• Capable of understanding and following guidelines and requirements for supporting and servicing technical customer products
• Possess analytical decision-making skills and capable of working with little or no supervision
• Strong computer skills. (i.e.: MS Windows, MS Word, MS Excel, Data entry, etc.)
• Excellent listening, time management, and organization skills; must prioritize time and tasks to accomplish set objectives
• Ability to learn from successes and failures
• Experience with a CRM such as Zendesk, Sage CRM or Salesforce CRM is preferred.

Education & Experience

Field experience as a Surveyor, 3D Scanning, LIDAR, or GIS professional with 3 to 5 years of experience or more recommended.