ArcGIS Enterprise Managed Cloud Engineer

As a GIS Cloud Managed Services Specialist, you’ll work to architect, deploy, and support a wide variety of ArcGIS Enterprise deployments.

 Responsibilities

• Plan and lead cloud migration efforts for various on-premise ArcGIS Enterprise deployments. 
• Plan and lead efforts to upgrade existing clients to the latest versions of Enterprise. 
• Deploy, administer, monitor, and troubleshoot ArcGIS Enterprise-based solutions in cloud environments, such as Amazon Web Services (AWS) and Microsoft Azure (Azure)
• Implement and validate solution changes, ensuring minimal downtime and maximum operational efficiency
• Proactively recognize potential efficiencies in ArcGIS Enterprise configurations and the supporting cloud environments utilized by our clients.
• Be proactive in recognizing and handling uptime and performance challenges
• Engage with Development, QA, and Product teams in bringing cases to resolution
• Troubleshoot the system and provide root cause analysis
• Provide rotational 24/7 on-call technical support
• Stay up to date on latest and greatest releases from Esri.

Requirements

• 8+ years of experience administrating enterprise GIS solutions/systems that leverage the ArcGIS platform (desktop, enterprise, and AGOL)
• Hands on experience planning and executing a complete ArcGIS Enterprise migration
• Experience working with a variety of ArcGIS Enterprise deployment types. 
• Proficiency with the Esri product line, including ArcGIS Desktop, ArcGIS Pro, ArcGIS Enterprise, AGOL, and related desktop extensions
• Enterprise Geodatabase experience (SQL Server and/or PostgreSQL)
• Administration
• Versioning Workflows
• Scripting experience (Python, PowerShell, etc.)
• Excellent organizational skills, verbal and written communication skills, and the ability to interact directly with customers who do not have an IT background
• Demonstrated problem-solving skills with the ability to think quickly

Recommended Qualifications

• 3+ years of experience designing, administering, and/or maintaining cloud environments, such as Azure or AWS environments
• Experience hosting business mission-critical production environments with high up-time service level agreements
• Experience working with change-regulated environments, e.g. development, staging, and production