Our client is seeking a Systems Administrator. This person will install and maintain computer systems and networks aiming for the highest functionality. They will also train users of the systems to make appropriate and safe usage of the IT infrastructure. This position will require knowledge of computer software and hardware and a variety of internet applications, networks, and operating systems. The ideal candidate will have great troubleshooting abilities and attention to detail. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.
Provide first-level contact and communicate solutions for customer issues, provide feedback and see problems through to completion.
Correctly escalate unresolved issues to the next level of support.
Create, change and delete user accounts as requested.
Set up end-user devices including workstations, laptops, and necessary peripheral devices.
Provide orientation and guidance to users on how to operate new software and computer equipment.
Install and configure appropriate GIS and business applications on local and remote systems.
Utilize excellent customer service skills to satisfy internal team expectations.
Ensure proper recording, documentation, and closure of all customer and internal IT issues.
Recommend process modifications or improvements.
Document and contribute individual knowledge of service desk procedures, IT systems, products, and services in the system(s) of record.
Management and monitoring of end-user devices for expected performance and security plan enforcement.
Install, configure, monitor, and troubleshoot all licensed software and license servers.
Upgrade user systems and devices with new releases, patch, and perform regular system maintenance.
Proven experience in Systems Administrator, Service Desk, or similar role
Resourcefulness and problem-solving aptitude
Strong verbal and written communication
In-depth understanding of computer hardware, networking, and ticket management
Working knowledge of internet security and data privacy principles
BA/BS in Information Technology, Computer Science or a related discipline; professional certification such as Microsoft Certified Professional (MCP); or equivalent work experience.
Ability to lift 25 lbs
Experience with the technologies and products used in the geospatial industry
Microsoft Certified Systems Administrator (MCSA)