GeoSearch, Inc.
Published
June 9, 2022
Location
Huntsville, Alabama
Job Type
  • Full-time
Category
  • Mid-Level (5-10 years)

Description

Our client is seeking a LiDAR Support Technician in their Huntsville, Alabama office. They are seeking an individual with approximately 4-6 years of experience working in geospatial data production or customer support with an emphasis on airborne/mobile LIDAR data processing.

Duties will include:

  • Resolving technical support cases by troubleshooting problems directly with users via phone, email, and web support tools
  • Tracking cases that have been escalated to the Development team
  • Maintaining support case records in our Customer Relationship Management system
  • Identifying and logging feature and change requests from users
  • Internal testing of new software versions and service packs prior to release
  • Writing technical notes addressing common support issues or user requests
  • Participating in product development planning sessions to provide the user perspective to Product Managers
  • Software installation and training both at our offices and client locations

Qualifications:

  • Experience with industry-standard LIDAR and GIS software packages including LP360, TerraScan, TerraModeler, TerraMatch, TerraPhoto, MicroStation, and ArcGIS is preferred
  • Familiarity with orthophoto production workflows and related software tools would be an asset
  • Strong analytic troubleshooting skills
  • Ability to juggle multiple tasks
  • Excellent spoken and written English language skills
  • A degree in Engineering or Earth Sciences is preferred but not required
  • Must have a valid US driver's license with a clean driving record
  • Non-tobacco users only
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