GeoSearch, Inc.
Description
Our client is seeking a LiDAR Support Technician in their Huntsville, Alabama office. They are seeking an individual with approximately 4-6 years of experience working in geospatial data production or customer support with an emphasis on airborne/mobile LIDAR data processing.
Duties will include:
- Resolving technical support cases by troubleshooting problems directly with users via phone, email, and web support tools
- Tracking cases that have been escalated to the Development team
- Maintaining support case records in our Customer Relationship Management system
- Identifying and logging feature and change requests from users
- Internal testing of new software versions and service packs prior to release
- Writing technical notes addressing common support issues or user requests
- Participating in product development planning sessions to provide the user perspective to Product Managers
- Software installation and training both at our offices and client locations
Qualifications:
- Experience with industry-standard LIDAR and GIS software packages including LP360, TerraScan, TerraModeler, TerraMatch, TerraPhoto, MicroStation, and ArcGIS is preferred
- Familiarity with orthophoto production workflows and related software tools would be an asset
- Strong analytic troubleshooting skills
- Ability to juggle multiple tasks
- Excellent spoken and written English language skills
- A degree in Engineering or Earth Sciences is preferred but not required
- Must have a valid US driver's license with a clean driving record
- Non-tobacco users only