East View Companies
Published
June 17, 2022
Location
Hopkins, Minnesota
Job Type
  • Full-time
Category
  • Entry Level (0-4 years)

Description

Company Introduction:

East View Geospatial (EVG) sells professionally sourced and customized maps, charts, and geospatial data from global sources in all categories: topographic, 3D, DEM, GIS, vector, nautical, aeronautical, geological, scientific, and imagery. Our in-house cartographic production team builds products to exacting standards and creates its own series using a variety of authoritative data to combine and fit any demand. See https://geospatial.com/ for details.

Position Summary:

The Customer Service Specialist-Geospatial Ops will work in a team environment providing basic customer service functions and executing tasks essential to the daily operations of the Geospatial company. The position is responsible for a variety of support functions, with the primary focus on order entry, invoicing, purchase orders, and management of customer inquiries. This person must be a self-starter who is detail-oriented, with proven communication skills and the ability to organize and prioritize the workload, ensuring deadlines are met. This entry-level position offers a competitive compensation and benefits package, the potential for career growth, and access to a company vacation home in Canmore, Canada.

Key Duties:

  • Work daily in NetSuite (ERP) and other systems to complete tasks.
  • Create Sales Orders for digital map products
  • Create Purchase Orders to support map acquisition and procurement
  • Communicate and work closely with accounting handling vouchers for payment
  • Set up delivery for all digital orders, including web access
  • Set up customized web packages and services
  • Prepare purchase orders, invoices, receipts, returns, and credits
  • Answer or direct incoming customer inquiries (Triage), order status and resolve customer issues.
  • Navigate our East View proprietary GIS database to find maps, field customer inquiries; and ideally, convert to customer orders.
  • Develop and maintain a working knowledge of map products, including the ability to articulate information to customers.
  • Any other tasks assigned by Department Manager

Knowledge, Skills/Abilities:

  • Bachelor’s degree - preferably in Business, Geography, or a related field – desired but not required
  • Experience in customer service, sales, or accounting roles
  • Understanding and familiarity with NetSuite
  • Fundamental knowledge and skills in Geography, maps, and geospatial data
  • Experience using an ERP and knowledge of creating purchase orders. (College courses can supplement working experience).
  • Strong attention to detail when completing Purchase Orders
  • Diligent and focused on completing daily routine tasks
  • Excellent listening, written and phone communication skills
  • Curiosity and ability to quickly learn new products and discuss effectively with customers
  • Desire and drive to learn new skills related to the role including computer hardware, software, and extensions.
  • Team player who is collaborative and flexible.
  • Foreign language skills (Russian, Chinese, or Spanish) a plus

Workplace Details

  • This is an onsite position located in Hopkins, MN near Hopkins Crossroads/Hwy 394
  • Some remote work days are possible but this position cannot be fully remote as we handle physical products.

*Applicants MUST apply directly East View's website

https://eastview.applytojob.com/apply/i9CNOTZEse/Customer-Service-Specialist-Geospatial-Ops?source=Our%20Career%20Page%20Widget

 

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