Jobs
ArcGIS Enterprise Managed Cloud Engineer - Client Success
Location : Remote
Job Type : Full Time
Category : Mid Level (5-10 years)
ArcGIS Enterprise Managed Cloud Engineer - Client Success
This is a fully remote role.
Overview
Our client's sole focus is architecting, deploying, and managing the ArcGIS® Enterprise suite and Desktop applications in Cloud and Hybrid environments. Recognized as an Esri Cloud Specialty Partner, our team of certified AWS, Azure, and Esri experts bring our many years of extensive, multi-disciplinary knowledge to every GIS organization we serve.
As a GIS Cloud Managed Services Engineer on the Client Success Team, you’ll work alongside Client Success Manager(s) to proactively monitor the stability and health of a wide variety of ArcGIS Enterprise deployments.
Responsibilities
- Implement and validate solution changes, ensuring minimal downtime and maximum operational efficiency
- Monitor the health of ArcGIS Enterprise-based solutions in cloud environments, such as Amazon Web Services (AWS) and Microsoft Azure (Azure) using health check tools
- Proactively recognize potential efficiencies in both ArcGIS Enterprise configurations and the supporting cloud environments utilized by our clients.
- Engage with Technical Support and Client Success Manager(s) in bringing cases to resolution
- Troubleshoot escalated support cases and provide root cause analysis as needed
- Assist with technical tasks and address Esri COTS-related questions and issues.
- Develop help guides, training videos, white papers, etc. on a variety of topics
- Work with clients to understand their organization’s business structure, associated workflows, third-party business systems, and integration points.
- Esri training: Stay abreast of new offerings and alert the team to training opportunities. When possible and relevant, capture notes from attending training and communicate back to the team.
- Assist clients in establishing Growth and Roadmap Goals that work within the Organization.
Requirements
- 8+ years of experience administrating enterprise GIS solutions/systems that leverage the ArcGIS platform (desktop, enterprise, and AGOL)
- Ability to troubleshoot client issues related to Esri application deployment and system architecture
- Familiarity with a GIS migration/implementation process
- Experience working with a variety of ArcGIS Enterprise deployment types.
- Proficiency with the Esri product line, including ArcGIS Desktop, ArcGIS Pro, ArcGIS Enterprise, AGOL, and related desktop extensions
- Enterprise Geodatabase experience (SQL Server and/or PostgreSQL) o Administration o Versioning Workflows
- Scripting experience (Python, PowerShell, etc.)
- Excellent organizational skills, verbal and written communication skills, and the ability to interact directly with customers who do not have an IT background
Recommended Qualifications
- 3+ years of experience designing, administering, and/or maintaining cloud environments, such as Azure or AWS environments
- Broad knowledge of ArcGIS from an IT context (such as hardware, storage, security, networking, web services, virtualization, cloud computing)
- Experience hosting business mission-critical production environments with high up-time service level agreements
- Experience working with change-regulated environments, e.g. development, staging, and production