GIS Managed Cloud Technician

Location : Remote, USA
Job Type : Full Time
Category : GIS

GIS Managed Cloud Technician


  • Work in a team environment to administer, monitor, and troubleshoot ArcGIS Enterprise-based solutions in cloud environments, such as Amazon Web Services (AWS) and Microsoft Azure (Azure)
  • Implement and validate solution changes, ensuring minimal downtime and maximum operational efficiency
  • Adhere to SLA response times and standards based on contractual agreements.
  • Proactively recognize potential efficiencies in both ArcGIS Enterprise configurations and the supporting cloud environments utilized by our clients.
  • Be proactive in recognizing and handling uptime and performance challenges
  • Assist and lead the upgrade process for ArcGIS Enterprise environments. 
  • Engage with Development, QA, and Product teams in bringing cases to resolution
  • Troubleshoot the system and provide root cause analysis
  • Provide rotational 24/7 on-call technical support
  • Stay up to date on the latest and greatest releases from ESRI


  • 3+ years of experience administrating enterprise GIS solutions/systems that leverage the ArcGIS platform (desktop, enterprise, and AGOL)
  • Proficiency with the ESRI product line, including ArcGIS Desktop, ArcGIS Pro, ArcGIS Enterprise, AGOL, and related desktop extensions
  • Enterprise Geodatabase experience (SQL Server and/or PostgreSQL)
  • Administration
  • Versioning Workflows
  • Scripting experience (Python, PowerShell, etc.)
  • Excellent organizational skills, verbal and written communication skills, and the ability to interact directly with customers who do not have an IT background
  • Demonstrated problem-solving skills with the ability to think quickly

Recommended Qualifications:

  • 1+ years of experience designing, administering, and/or maintaining cloud environments, such as Azure or AWS, supporting 24×7 high-availability production environments
  • Experience hosting business mission-critical production environments with high up-time service level agreements
  • Experience working with change-regulated environments, e.g. development, staging, and production

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